Privacy Policy

Effective Date: 19/03/2025

BuyBac ("the App," "we," "us," or "our") is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services.

By using the App, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree, please discontinue using the App.

1. Information We Collect

When you register and use BuyBac, we may collect and process the following personal data:

  • Username
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Profile Picture (if uploaded)
  • National ID
  • Beneficiary Name
  • Beneficiary Phone Number

We collect this information to facilitate user identity verification, security, and account management.

2. How We Use Your Information

Your information is used to:

  • Create and manage your account
  • Verify your identity through OTP (One-Time Password) authentication
  • Facilitate item listing, buyback transactions, and marketplace interactions
  • Provide customer support and respond to inquiries
  • Send account-related notifications and updates
  • Improve the functionality and security of the App

3. Data Storage and Security

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or disclosure. These measures include encryption, secure servers, and restricted data access.

Your personal data is stored as long as your account is active. If you delete your account, we remove your personal information unless retention is required for legal or regulatory reasons.

4. Information Sharing

We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:

  • Service Providers: We may share limited data with trusted third-party providers who assist in operating the App, such as cloud storage providers.
  • Legal Compliance: If required by law, court order, or legal process, we may disclose your information to authorities.
  • Security and Fraud Prevention: We may share data to investigate and prevent fraudulent activities or security risks.

5. User Rights and Data Control

You have the following rights regarding your personal data:

  • Access & Correction: You can view and update your personal information within the App.
  • Data Deletion: You may request to delete your account and associated data by contacting support.
  • Communication Preferences: You can opt out of promotional messages via the App settings.

6. Changes to the Privacy Policy

We may update this Privacy Policy periodically. If changes are made, we will notify you through the App or update this page with a new Effective Date. Continued use of the App after updates constitutes your acceptance of the revised policy.

7. Contact Information

For any privacy-related concerns or data access requests, please contact us:

Email: support@buybacgh.com

Phone: +233 20 469 8626

Address: James Aflo Ave, Accra – Ghana

This Privacy Policy ensures transparency regarding how we handle your personal data while maintaining security and compliance with applicable regulations.

LTR RTL